JOIN TEAM
PERC
We're looking for fantastic folks to join us on our mission to share good times and awesome coffee with people on every step of their journey. We value excellence, passion, hospitality, and having fun. We prioritize kindness and respect in a positive team environment free from discrimination and full of good vibes. If that resonates with you, hit us up!
PERC PERKS
Insurance
We offer team members access to health, dental, and vision insurance plans.
Paid Time Off
We offer the team accrued paid time off because we all need rest and recharge.
Sick Leave
We offer team members paid sick leave so they can get well quickly and safely.
Dat Swag
The crew gets free coffee and all the PERC swag to keep their drip tight.
AVAILABLE POSITIONS
DIRECTOR OF OPERATIONS | SAV
MISSION
The core of our business is roasting, packaging, and distributing coffee. Your mission is to make that happen as efficiently as possible through continuous improvement of our ordering, inventory, production, and distribution systems.
RESPONSIBILITIES
- Inventory management
- Maintain inventory of all green coffee, packaging, merch, brew gear, and packing items
- Maintain accountability of all items, ensuring valid tracking of all items leaving inventory
- Collaborate with creative team to select vendors, finding the best cost and process for the best product
- Compliance
- Ensure compliance with all local and national food safety and labor regulations
- Process improvement
- Track, analyze, and optimize order fulfillment times
- Minimize fulfillment errors
- Build and maintain operations and supply chain models in Google Sheets; you are the ERP
- Develop and implement plans for production to meet forecast sales growth
- Minimize COGS to meet or beat budget without sales-impacting stock outs
- Production planning
- Ensure adequate staffing for roasting, packing, and distribution
- Mitigate demand variance imposed by lumpy sales
- Oversee purchasing and maintenance of all production equipment
- Ensure roaster (machine) preventative maintenance is scheduled and executed
- Oversee facilities management, including access control, scheduled and unscheduled building maintenance, and work area optimization
- Production execution
- Plan and sequence production roasting, bag filling, and order fulfillment
- Compile and fulfill all orders from all channels within roast-to-ship and click-to-ship standards
- Directly lead and manage production manager(s)
KEY PERFORMANCE INDICATORS
- COGS vs budget (variance analysis)
- Share of orders fulfilled outside of click-to-ship target
- Share of orders fulfilled outside of roast-to-ship target
- Order error rate
- Sales missed due to stock-out
- Inventory on hand
REQUIREMENTS
- 2+ years experience in manufacturing or supply chain leadership
- Advanced degree in supply chain management, MBA with operations, supply chain, or process improvement concentration, or Six Sigma black belt certification with demonstrated application.
- Passion for coffee
- Food safety certifications (may be completed upon hire)
CUSTOMER SUCCESS MANAGER • SAV
Mission
Get all PERC customers to a cup they’re excited to tell others about. Build and strengthen customers’ connection with PERC through communications, knowledge sharing, in-person and virtual events, and training.
Responsibilities
Share brewing expertise
- Develop intimate familiarity with every PERC coffee, establishing and publishing dial-ins for several commercial and home brew methods
- Provide detailed feedback to the PERC sourcing team about how coffees perform in brewing
- Build and send brew tips email journeys
- Provide the retail team with batch and espresso recipes for all service coffees
Drive customer engagement
- Proactively interact with customers, answering questions and providing tips via email, Inbox, social media, and other channels
- Represent PERC at trade shows and sponsored events regionally and nationally
- Plan, schedule, and conduct tastings, tours, demos, and interactions for wholesale accounts and direct customers
Provide technical training
- Plan, schedule, and conduct training for PERC employees, wholesale accounts, and direct customers
- Generate text, photo, and video content for marketing efforts across channels
Support wholesale accounts
- Assist in basic troubleshooting of coffee equipment
- Develop personal relationships with wholesale buyers & decision-makers
- Respond to inbound account inquiries and onboard new wholesale accounts
- Rapidly respond to wholesale customer correspondence (calls, emails, texts, etc.)
- Maintain coffee offerings available to subscription services (Trade, Bean Box, etc.)
- Submit and verify Whole Foods Market promotions
Key Performance Indicators
- Web customer average first-year revenue
- Multi-roasters who return or convert to always-on
- Training sessions and events conducted
Requirements
- Intimate knowledge of PERC operations, pricing, and promotions
- Coffee brewing and dial-in mastery
- Experience planning and executing coffee training
- Basic software proficiency with spreadsheets, email, document generation, and cloud-based third-party services
- Familiarity with common commercial and consumer coffee equipment, including grinders, brewers, and espresso machines
- Strong initiative, self-management, and autonomous decision-making
- Ability to write clear, concise, and professional correspondence and reports
- Driver's license and reliable transportation
- Ability to travel to trade shows and accounts outside of Savannah
Compensation
- $60,000 annually
- Health, vision, & dental insurance
- Paid time off
- Paid sick leave
- Free coffee and swag
Shop Manager • SAV/ATL
We're looking for a fantastic human excited to lead a team of dedicated baristas and create a positive and welcoming environment that reflects our passion for awesome coffee and next-level hospitality. You will oversee daily operations, manage inventory, ensure high standards of coffee preparation, and, most importantly, cultivate a customer-first mindset across the entire team. Your leadership will drive us on our collective mission to share good times and awesome coffee with people at every step of their coffee journey.
What you’ll do:
Lead with kindness and hospitality
Creating a welcoming environment for guests and team
Manage inventory, purchasing, and waste monitoring
Oversee hiring, onboarding, training, and scheduling
Create schedules in accordance to shop-specific needs and labor goals.
Act as shift coverage when other options are unavailable
Handle labor management, payroll, and compliance with regulations
Conduct annual performance reviews
Manage employee professional development
Facilitate employee counseling, development and feedback
Collaborate with lead barista to improve training, menus, and workflows
Maintain shop cleanliness, equipment maintenance
Maintain food safety compliance
Track performance data and implement shop-specific SOPs
Collaborate with other managers to share best practices
Perform all duties required of baristas
Uphold PERC’s mission and values in their work
What we’re looking for people who:
Have at least one year of specialty coffee experience
Have at least one year of leadership experience
Have a service-first mentality with a willingness to learn
Have an inclusive mindset
Thrive on a team and enjoys leading by example
Communicate effectively and professionally
Uses active listening and is fully present
Has excellent problem-solving skills
Has the ability to work in a fast-paced environment
Are skilled in professional development, organization
Is an autonomous decision-maker
Have a positive outlook and a team-first mentality
Is able to give and receive constructive feedback
Ability to stand for up to 8 hours, repeatedly lift and carry up to 30lbs
Participate in quality assurance of products, including tasting espresso
Job Requirements:
Have specialty coffee and barista experience for a minimum of one year
Leadership or management experience, kitchen experience is a plus
We hire for shop manager positions as available
Full-time salaried position - 5 days/week,
Weekend availability required
Compensation & Benefits:
$55,000 annually
Health, vision, & dental insurance
Paid time off
Paid sick leave
Free coffee and swag
The job description above does not list each and every job responsibility of a manager. Other duties and responsibilities may be assigned as necessary.
At PERC, we value diversity and encourage everyone to apply, even if you don’t meet every qualification. We are an equal-opportunity employer and believe our differences make us stronger. We encourage you to apply to roles that would make you excited to come to work everyday.
Kitchen Lead | ATL
MISSION
Execute consistently delicious, sustainable, and quality-focused menu and service. Effectively assist and report directly to the General Manager and Manager to ensure the quality standards of both the food offerings and the kitchen operations.
RESPONSIBILITIES
- Ensure compliance with all food safety standards, health codes, and regulations
- Set a warm and approachable culture for both employees and customers
- Assist GM in interviewing, hiring, and onboarding process for cooks
- Train cooks to execute the menu and daily prep work
- Monitor kitchen equipment maintenance, communicate needed scheduling to GM
- Conduct all kitchen inventory management and ordering from PERC vendors.
- Assist GM with employee schedules, including delivery & pick-ups
- Receive orders (train others to properly check in orders) and ensure weekly FIFO’ing and organizing is completed in coolers and dry storage
- Assign and delegate deep cleaning tasks in accordance with BOH SOP’s
- Assign and delegate daily prep schedules to ensure the kitchen is fully stocked for service and deliveries
- Assist GM in implementing and updating BOH SOP’s
- Ensure that other shop orders and deliveries are fulfilled on time
- Act as the Expeditor during busy weekend and holiday shifts as needed (QC every dish, calling hands or running orders to guests, calling out orders to the line cooks, orchestrating line cooks to be efficient in workflow and side tasks)
- Handles decision-making or problem-solving of BOH daily and while GM is unavailable (days off, out of office, etc.) while collaborating with the Store Manager.
- Coordinating coverage when GM is out of office.
REQUIREMENTS
- Must have previous kitchen experience
- Must have effective communication skills, be teachable, and be a team player
- Must maintain a clean work environment + strong respect for personal hygiene
- Must have a full-time, 5 day work week availability
- Ability to work under pressure and maintain solid time management
- Ability to stand for up to 8 hours, repeatedly lift and carry up to 50lbs
- ServeSafe Manager Certificate
COMPENSATION & BENEFITS
- $18/hr + tips
- Health, vision, & dental insurance
- Paid time off
- Paid sick leave
- Free coffee and swag
Lead Barista • SAV/ATL
We’re looking for a skilled coffee professional to train our barista team, assist the shop manager, and ensure exceptional coffee quality and service. The Lead Barista will develop the team's technical skills, and assist with coffee and drink roll outs. They ensure our crew is confident and ready to serve the outstanding coffee with the top-notch hospitality.
What you’ll do:
Train baristas on techniques, workflows, procedures, and coffee concepts
Be the manager’s representative and lead team in the absence of manager
Resolve customer complaints, ensure all tasks and side work are completed
Develop and update coffee and drink recipes with quality assurance
Train staff on procedures and standards for every coffee and tea product
Maintain training records and assist with ingredient sourcing
Organize barista development activities to continue growth/education
Share coffee knowledge through ongoing research and experimentation
Perform all duties required of baristas
Uphold PERC’s mission and values in their work
What we’re looking for people who:
Have at least one year of specialty coffee experience
Have training, teaching, or coaching experience
Strong knowledge of coffee extraction and equipment
Have an inclusive mindset and team-player attitude
Have a service-first mentality with a willingness to learn
Has the ability to communicate professionally
Is an active listener and is fully present
Have a positive outlook to challenges at work
Is able to give and receive constructive feedback
Are honest, dependable, and punctual
Ability to stand for up to 8 hours, repeatedly lift and carry up to 30lbs, and make repetitive hand and arm motions including tamping espresso
Ability to participate in quality assurance of products, including tasting espresso
Job Requirements:
Have one year of specialty coffee and barista experience
We hire for full-time lead barista positions as available
Full-time (30–40 hrs/week), 5 shifts a week
Available for shifts starting between 6am -12pm
weekend availability is required
Compensation & Benefits:
$16/hr plus tips
Health, vision, & dental insurance
Paid time off
Paid sick leave
Free coffee and swag
The job description above does not list each and every job responsibility of a lead barista. Other duties and responsibilities may be assigned as necessary.
At PERC, we value diversity and encourage everyone to apply, even if you don’t meet every qualification. We are an equal-opportunity employer and believe our differences make us stronger. We encourage you to apply to roles that would make you excited to come to work everyday.
Barista • SAV/ATL
We’re looking for passionate, positive folks ready to share good times and amazing coffee with everyone they meet. We make world-class coffee approachable through hospitality and thoughtful, intentional service.
What you’ll do:
Contribute to a team of hard-working ‘spro-pros by bringing your A-game, valuing quality, customers, and the people that work alongside them
Prepare coffee and espresso beverages to PERC standards
Uphold PERC’s mission and values in their work
Demonstrate knowledge of coffee, PERC standard practices, and PERC brand
Provide exceptional hospitality that exceeds customer service expectations
Communicate effectively with guests and teammates
Maintain cleanliness in all areas, following ServSafe guidelines.
Be on time, in the right place, in the right uniform, with the right attitude
We’re looking for people who:
Have an inclusive mindset and team-player attitude
Have coffee curiosity (industry experience is a plus, but not required!)
Have a service-first mentality with a willingness to learn
Communicate professionally using active listening and being fully present
Have a positive outlook and solution-oriented
Open to giving and receiving feedback, positive and constructive
Are dependable, able to fulfill work commitments while being punctual
Can stand for up to 8 hours, repeatedly lift and carry up to 30lbs, and make repetitive hand and arm motions, including tamping espresso
Ability to participate in quality assurance of products served, including tasting espresso
Job Requirements:
Part-time and full-time barista positions as available
Part-time is 10–29 hrs/week or 2 to 4 shifts a week
Full-time is 30–40 hrs/week or 4 to 5 shifts a week
Shifts start between 6am -12pm
Weekend availability required
Training includes 6 sessions over 2 weeks (3 off-bar and 3 shadow shifts)
Compensation & Benefits:
$12/hr plus tips
Health, vision, & dental insurance
Paid time off
Paid sick leave
Free coffee and swag
The job description above does not list each and every job responsibility of a barista. Other duties and responsibilities may be assigned as necessary.
At PERC, we value diversity and encourage everyone to apply, even if you don’t meet every qualification. We are an equal-opportunity employer and believe our differences make us stronger. We encourage you to apply to roles that would make you excited to come to work everyday.
Production Crew • SAV
The production crew works in a warehouse environment and fulfills all incoming orders. Responsibilities include, but are not limited to, bagging, boxing, and shipping coffee. This job requires endurance and a positive mindset.
What you’ll do:
Operate weigh-fill machines efficiently
Pick and pack orders for shipment and local delivery
Assist with local deliveries utilizing company vehicle
Maintain and clean production/order fulfillment areas
Lifting, pushing, and pulling objects up to 50lbs
Assist in lifting green coffee bags of up to 150lbs
Learn and adhere to safety and hygiene standards
Uphold PERC’s mission and values in their work
We’re looking for people who:
Team players and an inclusive mindset
Thrive in fast-paced environments
Has a service-first mentality
Has a positive outlook and a willingness to learn
Able to communicate professionally
Is an active listener and fully present
Able to give and receive constructive feedback
Are honest, dependable, and punctual
Additional Details:
A valid driver’s license is required
The position is in-person in Savannah, GA
Requires standing, bending, and crouching 8 hours per shift
We hire for part-time and full-time positions as available
Part-time is 16-24 hours a week or 2 to 3 shifts a week
Full-time is 32-40 hours a week or 4 to 5 shifts a week
We operate seven days per week
You will start with a two-week training
Compensation & Benefits:
$14 per hour
Health, vision, & dental insurance
Paid time off
Paid sick leave
Free coffee and swag
The job listing above does not list every responsibility of a production crew team member. Other duties and responsibilities may be assigned as necessary.
At PERC, we value diversity and encourage everyone to apply, even if you don’t meet every qualification. We are an equal-opportunity employer and believe our differences make us stronger. We encourage you to apply to roles that would make you excited to come to work every day.
Line Cook • ATL
Our line cooks showcase our food through quality-focused service, leave people happier than when they arrived, and make great food approachable to everyone. They are responsible for making and serving breakfast and lunch offerings, opening and closing the kitchen, maintaining a high standard of cleanliness, and sharing good times and insanely awesome food with everyone we meet.
What you’ll do:
Contribute to a team of hard-working professionals by bringing their A-game, valuing quality, customers and the people who work alongside them
Execute daily breakfast and lunch menu with knowledge of all ingredients
Keep the kitchen clean and organized, following food safety guidelines
Prep ingredients and ensure the team is set up for success by completing daily tasks
Always be on time, in the right place, in the right uniform, with the right attitude
Uphold PERC’s mission and values in their work
What we’re looking for people who:
Passion for cooking (industry experience is a plus, but not required!)
Enjoy working early hours
Have an inclusive mindset and team-player attitude
Have a service-first mentality with a willingness to learn
Communicate professionally using active listening and being fully present
Have a positive outlook, promoting constructive feedback to challenges at work
Are dependable, able to fulfill work commitments while being punctual
Ability to work in a fast-paced environment
Ability to stand for up to 8 hours and lift up to 50lbs
Additional Details:
We hire for part-time and full-time line cook positions as available
Part-time is (10–29 hrs/week) or 2 to 4 shifts a week
Full-time (30–40 hrs/week) or 4 to 5 shifts a week
Shifts start at 6 am and 8 am; weekend availability required
Compensation & Benefits:
$15/hr plus tips
Health, vision, & dental insurance
Paid time off
Paid sick leave
Free coffee and swag
